Privacy Policy

Last updated: November 2025

This Privacy Policy explains how Crafted Collars (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.craftedcollars.co.uk

1. Information We Collect

We collect information that you provide directly to us, such as:

• Name, billing address, shipping address, and contact details

• Payment information (processed securely via Shopify Payments, PayPal, Klarna)

• Order details and purchase history

• Any communication or enquiries sent to us

We also automatically collect certain information about your device and browsing behaviour via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Communicate with you about your order or enquiries

• Improve our website and customer experience

• Send marketing emails (if you have opted in)

• Comply with legal and tax obligations

3. Sharing Your Information

We do not sell your personal data. We share data only with trusted third parties necessary to operate our business, such as:

• Shopify, our e-commerce platform

• Payment processors (e.g. PayPal, Klarna)

• Delivery companies (e.g. Royal Mail)

• Analytics tools (e.g. Google Analytics)

These third parties process your data in accordance with GDPR.

4. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict processing

• Withdraw consent to marketing communications at any time

To exercise these rights, contact us at info@craftedcollars.co.uk

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above, unless a longer retention period is required by law.

6. Security

We take appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

7. Cookies

Our Site uses cookies to enhance your browsing experience and collect analytics data.
You can control or disable cookies through your browser settings.

For more details, see our Cookie Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.

9. Contact

If you have questions about this Privacy Policy, please contact us at info@craftedcollars.co.uk

 

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Cookies Policy

Last updated: November 2025

This Cookie Policy explains how Crafted Collars (“we,” “us,” or “our”) uses cookies and similar technologies on our website www.craftedcollars.co.uk
By continuing to browse our Site, you consent to the use of cookies as described below.

1. What Are Cookies?

Cookies are small text files placed on your computer or device when you visit a website.
They help the site function properly, enhance your browsing experience, and provide information to the site owners.

2. How We Use Cookies

We use cookies to:

• Enable core website functionality (such as shopping cart and checkout)

• Remember your preferences (like currency, language, or login details)

• Improve our website performance and customer experience

• Analyse traffic and visitor behaviour via analytics tools

• Deliver personalised marketing and advertising through trusted partners

 

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3. Types of Cookies We Use

 

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4. Third-Party Cookies

Some cookies are placed by third parties we work with, such as:

• Shopify – for website operation and checkout

• Google Analytics – for traffic and performance analysis

• Meta (Facebook/Instagram) – for remarketing and ad tracking

These third parties may collect data in accordance with their own privacy policies.

 

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5. Managing Cookies

You can control or delete cookies through your browser settings.
You may also use our cookie banner to manage consent for non-essential cookies.

Please note that disabling essential cookies may affect site functionality and checkout performance.

For guidance on managing cookies, visit:
👉 www.allaboutcookies.org
👉 www.youronlinechoices.eu

6. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements.
The latest version will always be available on our website.

7. Contact Us

If you have questions about this Cookie Policy, please contact us at info@craftedcollars.co.uk